Emergency Balance



Terms & Conditions

  • Emergency Balance is completely free of charges for Grameenphone subscribers. No subscription fee or charges are applicable for availing Emergency balance
  • To avail the Emergency Balance, customers need to dial *9#  (Free of Charge)
  • All GP pre-paid (Bondhu,Smile, Business Solutions (1,2,3, Shofol,5) prepaid, Ekota (1,2,3,4) Nishchinto, djuice), GPPP ,VP customers can avail maximum Taka 200  as dynamic emergency balance
  • Minimum amount of Emergency Balance is 13Tk
  • Customers can use this Emergency Balance amount for any voice calls and for any SMS (including SMS to ports)
  • No Incoming SMS, Monthly Subscription fee and data usage will be charged from the Emergency Balance
  • Purchased minutes (e.g. bundles) and other free bonuses will get priority in usage first than Emergency Balance
  • Dynamic Emergency amount will get refreshed monthly based on customer usage behavior. To know the eligible amount please dial *121*1010*2#
  • To check emergency balance amount, dial *121*1*2#
  • Roaming usage is not applicable in Emergency Balance
  • The emergency balance usage will be deducted from the amount recharged/refilled by the customer and unused Emergency Balance also will be cleared . For partial recharge (lower than the usage of Emergency Balance), partial amount will be deducted from the borrowed amount and the rest of the amount will be deducted from the next recharge/refilled amount as per usage logic.
  • The emergency balance amount can be used at any time.
  • Customer can only avail further emergency balance after paying the due amount
  • If customer avails Emergency Balance, then local voice call tariff will be 2 Tk/min (10 sec pulse)
  • To enjoy emergency balance, customer needs to have a valid main account
  • All other tariff, services and Pulse will remain unchanged
  • 15% Supplementary Duty (SD) + 15 % VAT inclusive of SD will be applicable for all charges + 1% surcharge on base tariff
  • This offer is not applicable for skitto users


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